Khushhali Microfinance Bank Limited (KMBL) is one of the leading microfinance banks in Pakistan, having the largest domestic network of branches. KMBL remains true to its roots as a customer-centric organization where all KMBL products and services provide such a positive customer experience that not only addresses their underlying needs and problems before the point of sale but after the sale has been done as well. Following the same spirit, an independent Complaint Cell has been established that is responsible to play an intermediary role between the customers and the core units of bank to get their complaints / issues/ queries / requests properly responded and answered.